Effective Date: 04 July 2026
1. Introduction
Welcome to academicfellows.co.uk. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our Platform or use our Services.
We are committed to protecting your privacy and processing your personal information fairly, lawfully, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable UK legislation.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy.
2. Information We Collect
Depending on how you interact with the Platform, we may collect:
- your name;
- email address;
- telephone number;
- payment information (processed securely through third-party payment providers);
- communications with our support team or Tutors;
- information you provide when requesting Services;
- files, documents, or materials you choose to share;
- IP address;
- browser type and device information;
- operating system;
- website usage information;
- cookie and analytics data.
We collect only information that is reasonably necessary to provide and improve our Services.
3. How We Collect Information
We collect information:
- directly from you when you contact us or request Services;
- automatically through cookies and similar technologies;
- through communications with our support team;
- from payment providers confirming successful transactions;
- through analytics tools that help us understand how the Platform is used.
4. How We Use Your Information
We may use your personal information to:
- provide the requested Services;
- communicate with you regarding your request;
- process payments;
- verify transactions;
- match Users with suitable Tutors;
- improve the Platform and our Services;
- respond to enquiries;
- provide customer support;
- comply with legal obligations;
- detect fraud, abuse, or security incidents;
- send service-related communications;
- send marketing communications where permitted by law or where you have provided your consent.
5. Legal Bases for Processing
We process personal information where it is necessary:
- to perform a contract with you;
- to comply with legal obligations;
- for our legitimate business interests, provided your rights are not overridden;
- with your consent where consent is required.
Where processing is based on consent, you may withdraw that consent at any time without affecting processing carried out beforehand.
6. Payments
Payments are processed securely through independent payment providers. We do not store or have access to your full payment card details on our Platform.
Payment providers process personal information in accordance with their own privacy policies and applicable legal requirements.
7. Cookies and Similar Technologies
The Platform uses cookies and similar technologies to ensure the website functions correctly, improve performance, analyse visitor activity, remember preferences, and enhance your browsing experience.
Cookies may include:
- strictly necessary cookies required for the operation of the Platform;
- functional cookies that remember your preferences;
- analytics cookies that help us understand how visitors use the Platform;
- performance cookies that assist in improving website functionality;
- marketing cookies where applicable and subject to your consent.
Where required by law, non-essential cookies will only be placed on your device after you have provided your consent through our cookie banner.
You may change or withdraw your cookie preferences at any time through the cookie management tools provided on the Platform or through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
The Platform may use services provided by third parties, such as Google Analytics, to help analyse website traffic and improve our Services. These providers may place cookies in accordance with their own privacy policies.
8. Sharing Your Information
We may share personal information where necessary with:
- independent Tutors providing the requested Services;
- payment service providers;
- IT hosting and infrastructure providers;
- website analytics providers;
- communication service providers;
- professional advisers;
- regulatory authorities or law enforcement where required by law.
We do not sell your personal information to third parties.
9. International Transfers
Where personal information is transferred outside the United Kingdom, we take appropriate safeguards to ensure that such transfers comply with applicable data protection legislation. These safeguards may include the use of adequacy regulations, standard contractual clauses, or other legally recognised transfer mechanisms.
10. Data Retention
We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes, enforce our agreements, and protect our legitimate interests.
When personal information is no longer required, it will be securely deleted, anonymised, or otherwise disposed of in accordance with our retention procedures.
11. Data Security
We implement appropriate technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration, or destruction.
Although we take reasonable steps to safeguard personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.
12. Your Rights
Subject to applicable law, you may have the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request erasure of personal information;
- request restriction of processing;
- object to certain types of processing;
- request the transfer of your information where applicable;
- withdraw consent where processing relies on consent;
- lodge a complaint with the Information Commissioner’s Office (ICO).
Requests relating to your personal information may be submitted using the contact details provided below.
13. Children’s Privacy
The Platform is intended for individuals aged eighteen (18) years or over. We do not knowingly collect personal information from children. If we become aware that personal information relating to a child has been collected, we will take appropriate steps to delete it promptly.
14. Third-Party Websites
The Platform may contain links to external websites or services operated by third parties. We are not responsible for the content, security, or privacy practices of those websites. Users should review the privacy policies of any third-party websites they visit.
15. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our Services, legal obligations, or business practices. Any revised version will be published on the Platform together with the updated effective date.
16. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: [email protected].
If you believe your personal information has not been handled in accordance with applicable law, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) via https://ico.org.uk.